Communications & Network Technical Support (regio Machelen)





• Network architecture and topology

• Cisco LAN switching

• Cisco Wireless

• Partner WAN (PWAN)

• External Connectivity (third party, S2S VPN, …)

• Avaya voice systems including Call Center solutions

• Communications and network security


• Interfaces with service providers, partners, peer network operations, Risk and Security in regards to network and telephony matters.

• Acts in compliance with the industry and technical requirements, standards, policies and procedures.

• Provides technical support in the network data and voice areas.

• Integrates knowledge of business and functional priorities.

• Acts as a key contributor in a complex and crucial environment.

• Driving issues through closure engaging all appropriate resources.

• Leading technical bridges and provides troubleshooting direction.

• Providing guidance and recommended solutions to complex technical issues.

• Ensuring projects are fully integrated into the operations environment including lifecycle problem management from front line customer care through engineering.

• Providing documentation and knowledge base updates as products and tools evolve.

• In scope of the integration activities, contributing to the migration of the office networks, telephony and call-center environments to the target solutions.

• Responsible for the operational activities in the network and telephony domain.

• You are flexible, have no 9-to-5 attitude and willing to achieve an extra mile when required.

• Delivers management information to the Team Leader or the Manager “IT Operations”.

• Active contribution to other Integration streams having impact on the network and telephony environment.



• A Master degree in Computer Science or equivalent.

• 5-7 years of relevant experience in network engineering and telecommunications.

• In-depth knowledge of network services (routing, WiFi, security, unified communications) including branch office and Data Center applications.

• In-depth knowledge of firewall configuration and maintenance.

• Ability to troubleshoot and engineer wireless network for optimal coverage and reliability.

• Understanding of network traffic analysis, remote access techniques and systems, state full inspection, encryption, authentication and authorization technologies.

• In-depth knowledge of carrier class data/voice network services (LAN/WAN, routing& protocols, BGP4, MPLS, VPLS, EVPL, POS, etc.).

• In-depth knowledge of Cisco, Juniper, CheckPoint, etc.

• In-depth knowledge of IP implementations, including QoS, Layer 2/3 environments.

• In-depth knowledge of Ethernet, TCP/IP, SIP, VPN, and MPLS technologies.

• Experience and/or knowledge of Avaya, Genesys and/or equivalent solutions is a plus.

• Knowledge of process and procedures around systems and possesses critical and thinking skills to work independently to solve technical issues.

• Cisco CCNA, Cisco CCNA Wi-Fi or similar industry certifications.

• Proven experience in significant communication and network infrastructure migration and/or integration projects.

• Strong written and verbal skills and a very good knowledge of English and Dutch/French.


• Customer focused.

• Able to work independently.

• Action and result oriented.

• Well organized.

• A problem solver in the communications and network domain.

• A good communicator.

• Able to speak the language of the “user”.

Contact informatie

An of Joris

* De vacatures zijn opgemaakt in de taal van de klant.