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Junior IT Service Specialist

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Vacature: 5731

Functieomschrijving

Your challenges?

Change Management

  • As a Change Management Specialist we expect you to:
  • Check if standardized methods, procedures and best practices are used for efficient handling of all Changes to the production environment
  • Identify conflicts between Business application Changes and Infrastructure Changes
  • Follow up on the use of correct processes 

Service Level Management

You will:

  • Report on the compliance on SLM

Configuration and Asset Management
As an specialist in tools and practices we expect you to effectively and efficiently: 

  • Execute ITIL configuration and Asset Management
  • Maintain and update information in Configuration Management Database (CMDB)
  • Create, maintain and follow up on ITWSS controls
  • Run CMDB validations on data completeness and quality
  • Delivery of user reports

Service Request Management

You will work on an accurate Service Request Fulfilment by: 

  • Analyzing the needs and requirements for new Service Request Forms
  • Creating and maintaining Service Request Forms

As a Service Specialist you will follow up on:

  • Verification of user account and on the correct creation and maintenance of these accounts
  • You set up and follow up on reporting of Services related domains
  • You will maintain a positive, proactive and clear communication with Global IT, Global Network Ops Programs

Vereisten

  • You have 3 years of experience and understanding of Service Management and in particular with Change and Configuration Management
  • You have knowledge and understanding of ITIL processes
  • You are a good working knowledge on Global Service Now
  • You are a team player
  • You have strong communication skills
  • You have a working knowledge of desktop software
  • You pay strong attention to detail
  • You like to work process oriented 
  • You are an analytic thinker
  • You have a strong Cross Functional and Inter-Disciplinary awareness
  • Your focus is on the Customer
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